Terms and Conditions

Gerry Lopez Music, Inc. ships merchandise to national and international locations with varied shipping carriers.
NOTE: This website is maintained to the best of our ability however occasionally there are items still showing that have previously sold without knowledge to the webmaster. We apologize in advance.

In the case of item(s) being out of stock or sold even though item still shows on the website. You shall be notified. We can then decide  together if we ship everything but the item(s) that were previously sold to modify the order or simply cancel the order.

Estimated Delivery: Your order leaves our warehouse A.S.A.P.. If an order placed through our website will take more than 1 week to fill, we shall inform you by email only. Once your order has been shipped , the National Delivery transit time is 3 to 7 business days Estimated total time for package to reach national destination is 1.5 to 2.5 weeks

International Orders may take double the time to reach their destination due to customs and import regulations of destination country. Please research your country's policies prior to purchase on our website. Most orders ship out within a week ( 7 seven business days ) of placed order. However, in the case of and item(s) being out of stock or discontinued we may wish to ship in multiple shipments to complete the order at no additional cost to you. In this case, you will be notified of the delay and estimated ship date.

Gerry Lopez Music, Inc. does not charge nor collect import/export fees for your destination country, these fees are YOUR RESPONSIBILITY upon import.

If an international order is returned due to you not picking up due to not wanting to pay duties / taxes or if the shipping company could not contact you because you provided incorrect or insufficient info. You will be responsible to ALL charges incurred.

We do not have an automated shipment search on this website. In the case you need shipment information , please send an email to gerrylopezmusic@gmail.com.

PLEASE NOTE: The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. We recommend paying the insurance! 

If an item is damaged, incorrect or incomplete we request to be notified immediately or within 24 hours of receipt for proper action to be taken.

Regarding Refunds.

we offer refunds, store credit or exchange ONLY provided the item(s) you purchased are shipped back with ALL original materials within 14 days of purchase. 

You will be refunded via the way you paid originally.

Credit card payments will be charged a 4% processing fee for any return.

 Items must are subject to inspection upon arrival. If items are scratched dented, broken due to your usage or return shipping we will determine course of action or deny return. Some items may need to be sanitized or polished for resale such as mouthpieces or instruments. 

Mouthpieces returned will incur a $5.00 per mouthpiece fee.

Instruments returned will incur a $50.00 fee.

Used Mouthpieces are NOT RETURNABLE. They are as-is.

ANY Special order item is NOT RETURNABLE

CONSIGNMENT INSTRUMENTS sales are NOT RETURNABLE.

 To take advantage of this , you must email us before returning item(s) to receive our authorization.

If ever in doubt e-mail us. This is supposed to be a pleasant experience.

Tel: 321 345-8805